SHIPPING
Welcome to ToughTime ! This Shipping Policy outlines the terms and conditions governing the delivery of products ordered from our store.
Whilst we aim to deliver your product within 6-10 days, sometimes things happen that are out of our control so please allow up 12 Days after purchasing to receive your order! Such as unforeseen circumstances such as high order volumes, customs inspections, or extreme weather conditions may cause delays.
We will make every effort to keep you informed of any significant delays and work diligently to minimize their impact.
Please note order processing takes 1-3 business days before shipment.
We can't wait for you to receive your order! If you have any questions or concerns don't hesitate to reach out to us at Support@ToughTime.co
Shipping Time Estimates:
- United States: 6-10 days via USPS
- Canada: 6-10 Days via Canada Post
- United Kingdom: 5-10 Days
- Europe: 6-14 Days
- Australia: 7-14 Days
- New Zealand: 8-14 Days
- International: 12-20 Days
All orders are shipped within 72 hours.
If an incorrect address is entered, the customer will have to pay the $25 USD shipping fee to ship it again to another location.
*If the order value is above $90 USD, the
re-shipping fee will be higher*
FAQ and Support Operating Hours
Need more help? Our Customer Support Team is available Monday to Friday, 9 AM - 5 PM (EST). Reach us at Support@ToughTime.co, and we’ll get back to you as soon as possible.
Is The Indestructible Smartwatch Durable?
Yes! The Indestructible Smartwatch is built with military-grade materials and has been rigorously tested to withstand extreme conditions. It is shockproof, waterproof, dustproof, and resistant to high-impact environments, making it perfect for tough jobs and outdoor adventures.
Is It Bulky?
Not at all! Despite its rugged build, the Indestructible Smartwatch maintains a sleek profile, allowing for comfort and ease of movement without feeling heavy or cumbersome.
Is It Water-proof & Dust-proof?
Definitely! The watch is fully IP68 Waterproof and IP69K Dust-proof certified, meaning it can handle submersion in water, exposure to dust, and even a power wash.
Is It Fire-proof?
The watch is resistant to sparks, flames, and hot slag, making it suitable for environments involving welding or high temperatures. However, it’s not designed to withstand direct, prolonged exposure to intense fire.
Will It Fit My Wrist?
Absolutely! Our watches come with adjustable straps designed to fit any wrist size comfortably, ensuring a secure fit for everyone.
What Is the Battery Life?
The Indestructible Smartwatch boasts a long-lasting battery, with a life of up to 14 days on a single charge, depending on usage. Stay powered up and ready for any challenge.
Does It Work with All Phones?
Yes! The Indestructible Smartwatch is compatible with both iOS and Android devices, ensuring seamless connectivity with most smartphones.
Does It Have a Guarantee?
Absolutely! We offer a 100% Money-Back Guarantee for 30 days. If you’re not satisfied, just contact us, and we’ll refund you in full—no questions asked.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
Yes, we offer worldwide shipping! Orders are processed within 1-3 business days and typically arrive in 7-12 business days, depending on your location. For more details, including specific shipping times by country, please check our Shipping Policy or contact us at Support@ToughTime.com.
Can I Receive Phone Calls?
Yes, you can! The Indestructible Smartwatch allows you to make and receive phone calls directly from your wrist, keeping you connected wherever you are.